FAQs

Privacy

Allplants Ltd (we) are committed to protecting and respecting your privacy. This privacy policy sets out how we use and protect any information that you give when you use this website. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 September...

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Terms

Website Terms and ConditionsWelcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern allplants’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.The term ‘allplants’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Allplants Limited, Stoke Newington, London, N16 9NX. Our company registration number is 10185899. The term ‘you’ refers...

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How do I give feedback?

As a young company, our kitchen team thrive on feedback from every meal we serve you. We’re always excited to hear any comments on how you found your meal, what you liked, what you want more of and how we can do better. If you’re already part of our community and enjoying our food at home we’re ready to hear how your tastebuds found the experience - simply email us at kitchen@allplants.com or click here to fill in our survey.

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When did frozen lose it’s cool?

We were asking ourselves the same question. For centuries freezing was the best way to miraculously preserve fresh foods and, actually, it still is! Freezing means we don’t need to add any unnatural preservatives to keep your dishes delicious. It locks in the goodness and actually keeps your food fresher than what you might find on supermarket shelves or fridges, which degrade as every hour passes. Oh and freezing has a massive impact on food waste - no more cancelled dinner plans or throwing away wilted, furry veg from the back of your fridge. Eat our menu whenever you please,...

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What if I can't return my allplants box?

That’s okay - we understand! While reusing is the best option, recycling is the second best! Our eco-friendly insulation liner is an alternative to polystyrene, keeping your meals cool and fresh with biodegradable recycled denim insulation. This can be composted and the non-toxic gel packs can be drained down the sink, then added to your recycling too! If you've lost your returns label - don't worry! Just drop us a line at kitchen@allplants.com and we’ll email one over to you, pronto.

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