I didn't get a returns label in my box
We're really sorry if you were missing a returns label from your box!
If you have access to a printer at home, you can download and print a CollectPlus returns label by following this link.
Alternatively, if you have another delivery just around the corner, you can also hold onto the packaging and return the liners and ice packs, or dry ice packaging, together in 1 box (up to 10kg!), and recycle the spare box.
P.S. - If for any reason CollectPlus isn't convenient for you, you can still use your local kerbside recycling service - remember, all of our packaging can be recycled in councils where plastics and cardboard are accepted!