If you have questions about our service over the next few weeks, you can find the latest updates here.
We understand that the situation surrounding Covid-19 is causing concern, and this is an uncertain time for us all. At allplants, our community always comes first. We hope to make life that little bit easier for our customers - by continuing to cook and deliver healthy, plant-powered meals.
Our kitchen heroes have been incredible and are cooking up a storm during this unprecedented time. We’ve seen such a huge increase in demand and we’re working round the clock to try and keep up. We're doing all we can to keep cooking and delivering our dishes to wonderful people like you.
We have been touched by the number of you who have purchased allplants meals for vulnerable family and neighbours. This and the many other ways our community is extending kindness at the moment is wonderful to see.
If you have any questions or concerns, please do not hesitate to get in touch with us on [email protected]. We're always here to help.
Our health and safety standards are already 5* rated, but as you would expect from us we are taking every precaution to protect our team, they will not come to work if they experience even minor cold or any other symptoms and we'll support them so that they can self isolate at even the first sign of feeling unwell.
We’re keeping our kitchen open as usual. We know how important it is for us to maintain our service, especially for those in our community who are unable to leave home. For now our production and supply chain remains unaffected. Like all businesses, we’ll be monitoring the situation and keeping you up to date.
Yes. You can expect your usual service. We’ll be doing our best to make sure we keep your freezer full of healthy delicious food. We don’t foresee any challenges to this at the moment, but if anything changes that would impact our service we’ll be as transparent and quick to let you know as we can.
Yes. Our delivery partners (like DPD) can leave your box in a safe place in order to help you follow social distancing guidelines. You can add instructions via their website or app.
We completely understand that you can't get to your local Collect+ store right now to return your boxes. So don't worry – break down your box, recycle it, and hold onto the liners to send back when you can. And send back multiple liners per box to lower your impact on the environment even more.
Many chefs and people in the hospitality industry have lost work right now, we’re thankful that we are able to offer a place at allplants and grow our kitchen team. We’re working as hard as we can to cook as many meals per week as possible.
Supporting our community
We’ve had lots of enquiries regarding charity partnerships, and it’s been really heartwarming to see how much our community cares. We have a long-lasting relationship with City Harvest, and have provided them with 16,000 meals (and counting) to date, we’ll continue to support them through this time.
Feeding the frontline and the vulnerable
We also want to make sure we can support those who rely on us most. So, if you’re placing an order for an elderly loved one who is unable to get to the shops, or an NHS worker, we’ll prioritise it. If this is you login to your account and let us know.
Enter code NHSHero for £10 off at checkout