Helpful info

FAQS

Our Meals

Are all plants meals plant-based?

Yes all our meals are 100% plant-based, always.

Are all plants meals 100% natural?

Yes every all plants meal is made with only natural, real food ingredients. No artificial flavours, or preservatives.

Are all plants meals frozen?

Yes our meals are frozen for ultimate freshness and convenience: stock up your freezer and enjoy them in minutes when you’re ready.

How many portions are in one meal?

Each meal is one portion, perfect paired with your side dish of choice.

How long do all plants meals take to prepare?

Our meals are designed to save you time. For a quick win, pop them in the microwave and you’ll have dinner on the table in just 7 minutes. Or, if you’ve got a little more time, oven-bake for a golden, crispy top.

How do I store my all plants meals?

All of our meals are frozen, please store them in the freezer until you’re ready to eat.

Do you sell your all plants veggie burgers, veggie bites, pasta & pesto online?

Not at the moment – but you can find them in Waitrose, Sainsbury’s and on Ocado.

Nutritional Information

How do I find out about allergens in the meals?

You’ll find every allergen clearly listed in bold on the back of each pack, and on the product pages of our website too.

Where can I find the nutritional information?

All nutritional information for each meal is available on the product pages on our website. Each physical meal will also have all nutritional information on the back of the pack.

How do I find out about the amount of protein in my meals?

You’ll find this information on the product pages or product pop ups, in the nutritional information table.

Orders

How many meals do I need to order?

You can order anywhere between 4 and 8 meals in one box.

When will I be charged for an order?

You’ll be charged immediately when you place your order.

Do I have to subscribe to order?

We don’t currently offer subscriptions. Just order whenever’s best for you, whether that’s a one-off or as often as you like. No commitment required.

How to cancel an order?

Unfortunately we are not able to amend orders once they are placed. If you need help with your order please email hello@allplants.com and our team will be able to help.

Do you accept returns?

Because our food is perishable, we don’t accept returns. But if there are any issues, please contact our email at hello@allplants.com to raise any concerns or queries.

Delivery

When will the meals be delivered?

If you order by Saturday at 7pm your meals will be delivered on Monday. If you order after 7pm Saturday or on Sunday, your meals will arrive the following Monday instead.

What is the cost of delivery?

There are no extra delivery charges: the price you pay at checkout includes free delivery.

How are the meals delivered?

We deliver with DPD, and you’ll get live updates on your delivery directly from DPD.

What day of the week do you deliver?

We deliver every Monday - the perfect way to start your week.

Where do you deliver?

At the moment, we currently deliver to the UK mainland only. Delivery excludes Northern Ireland, The Highlands and all UK Islands. We are also unable to deliver to the following postcodes: AB, BT, HS, IV, KA27-28, KW, PA20-49, PA60-78, PH16-26, PH30-44, PH49-50, ZE.

Do I need to be at home to receive my delivery?

No, you can ask for your box to be left in a safe place if you’re not in. Just keep in mind that your meals are frozen, so it’s best to get them in the freezer as soon as possible. If they’re left out for too long, they may defrost, and we can’t take responsibility for the condition of meals left at your request.

Do the meals arrive frozen?

Yes — we carefully pack everything to arrive frozen. If your meals are a little softer on arrival but still partially frozen, just pop them straight into the freezer - they’ll be perfectly safe to refreeze and enjoy later!

What happens if I miss the Saturday cut-off?

Don’t worry, you can still place your order for the following Monday’s delivery.

Packaging & Recycling

Can I recycle the packaging?

Yes! Our cardboard boxes, sleeves, and trays all go straight into household recycling. The dry ice bags can be recycled with plastics, and the dry ice itself simply evaporates on its own. We use dry ice to keep our meals frozen, please be careful when handling this - see our Dry Ice FAQs for more information.

Can I return the packaging?

As our packaging is recyclable we don’t offer a return option: simply recycle with your other household waste.

What should I expect when opening my box?

Most of the dry ice will have gone by the time your box arrives. If there’s a little left, that’s totally normal — it just means your meals stayed frozen all the way to your door.

Is dry ice safe?

Dry ice is absolutely not for eating or drinking - it’s only here to keep your food safe and frozen. But don’t worry — our clever box packaging is designed so any bit left (if any) is harmless and will vanish on its own with no need for special ventilation.

How do I get rid of Dry Ice?

You don’t need to do anything at all. Just leave the box open somewhere well ventilated, and it’ll evaporate naturally.

Is dry ice safe around children and pets?

Keep any leftover dry ice out of their reach.

What if I touch some dry ice?

If you do accidentally touch a small bit, just rinse the area with lukewarm water.

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