Last Updated: 03/08/26
all plants is a brand owned and operated by M&E Mills Chilled Manufacturing LTD ("we," "us," "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information, and sets out your rights under UK data protection law.
M&E Mills Chilled Manufacturing LTD, 3rd Floor The Coade, 98 Vauxhall Walk, London, United Kingdom, SE11 5EL, is the data controller of your personal data.
We may collect the following types of personal information:
● Contact Information (e.g., name, email address, delivery address, phone number)
● Usage Data (e.g., website browsing activity, device information, IP address)
● Transaction Information (e.g., purchase history, billing details, order history)
● Marketing Preferences (e.g., whether you've opted in to receive promotional communications)
We use your personal information for the following purposes, relying on the legal bases indicated:
|
Purpose |
Legal Basis |
|
To process your orders and transactions |
Performance of a contract with you |
|
To provide customer support |
Performance of a contract with you |
|
To send promotional emails and offers (where you've opted in) |
Consent |
|
To improve our website and services (analytics) |
Legitimate interests |
|
To personalise marketing and advertising (e.g., targeted ads, tailored emails) |
Consent / Legitimate interests |
|
To comply with legal obligations (e.g., tax, accounting records) |
Legal obligation |
Where we rely on consent, you may withdraw it at any time — see "Your Rights" below.
We may use automated tools to personalise the marketing content, offers, and advertisements you see (for example, through email marketing platforms and social media advertising). This may involve profiling based on your purchase history and browsing behaviour. This does not involve decisions that produce legal or similarly significant effects on you, and you can object to this processing at any time (see "Your Rights").
We retain personal information only for as long as necessary to fulfil the purposes we collected it for, including to satisfy legal, accounting, or reporting requirements. As a general guide:
● Transaction and billing records are retained for the duration of the account relationship
● Marketing contact data: retained until you request data erasure, or after a period of inactivity
● Website usage/analytics data: retained for 14 months
We do not sell your personal information. We may share it with:
● Service providers and partners who assist in our business operations, including:
○ Fulfilment and courier/delivery partners
○ Payment processors
○ E-commerce platform providers (e.g., Shopify)
○ Email marketing platforms (e.g., Klaviyo)
○ Advertising and social media platforms (e.g., Meta)
○ Analytics providers
● Legal and regulatory bodies, where required by law or legal process
● Professional advisors (e.g., auditors, legal counsel), where necessary
Some of our service providers (including certain email marketing, advertising, and e-commerce platforms) are based outside the UK, including in the United States and Canada.
Where data is transferred to the United States (for example, via our email marketing and advertising platforms), we ensure appropriate safeguards are in place, such as the UK-US Data Bridge (the UK extension to the EU-US Data Privacy Framework) or the UK International Data Transfer Agreement (IDTA).
Where data is transferred to Canada (for example, via our e-commerce platform provider, Shopify, which is headquartered in Canada), this is covered by the UK's data adequacy regulations recognising Canadian commercial organisations subject to PIPEDA (the Personal Information Protection and Electronic Documents Act) as providing an adequate level of data protection.
We take reasonable technical and organisational steps to protect your personal data from unauthorized access, use, or disclosure. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Under UK data protection law, you have the right to:
● Access the personal information we hold about you
● Rectify inaccurate or incomplete information
● Erase your personal information ("right to be forgotten")
● Restrict how we process your information
● Object to processing, including for direct marketing purposes
● Data portability — receive your data in a portable format, or have it transferred to another provider
● Withdraw consent at any time, where we rely on consent as our legal basis
● Opt out of marketing communications at any time (via the unsubscribe link in our emails or by contacting us)
To exercise these rights, please contact us at hello@allplants.com.
Right to complain: If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113. We'd appreciate the chance to address your concerns directly first — please contact us at hello@allplants.com.
We use cookies to enhance your experience on our website. See our Cookie Policy below below for full details, including how to manage your preferences.
Our site and products are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date indicated at the top of the policy.
If you have any questions or concerns about this Privacy Policy, please contact us at hello@allplants.com.
Cookie Policy
This Cookie Policy explains how M&E Mills Chilled Manufacturing Ltd ("we," "us," or "our") uses cookies and similar technologies to recognise you when you visit our website www.allplants.com ("the Website").
Managing your preferences: When you first visit our Website, you will be shown a cookie banner allowing you to accept or reject non-essential cookies by category. You can change your preferences at any time via [link to cookie settings tool].
Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit a website. They allow the website to remember your actions or preferences over time.
● Essential Cookies: Necessary for the Website to function (e.g., shopping basket, checkout). These cannot be switched off and do not require consent.
● Performance/Analytics Cookies: Collect information about how visitors use the Website, helping us improve performance. Requires your consent.
● Functionality Cookies: Remember your preferences and choices (e.g., language, region) for a more personalised experience. Requires your consent.
● Advertising/Targeting Cookies: Used by us and third parties (e.g., Meta) to deliver relevant ads and measure campaign performance. Requires your consent.
|
Cookie Name |
Provider |
Purpose |
Category |
Duration |
|
_shopify_essential |
Shopify |
Core site functionality (cart, checkout) |
Essential |
~1 year |
|
cart_currency |
Shopify |
Remembers selected currency |
Essential |
Session/short-term |
|
localization |
Shopify |
Remembers region/locale |
Essential |
~1 year |
|
_shopify_s |
Shopify |
Session tracking for storefront analytics |
Performance |
Session |
|
_shopify_y |
Shopify |
Unique visitor identifier for analytics |
Performance |
~1 year |
|
_shopify_analytics |
Shopify |
Storefront analytics |
Performance |
~1 year |
|
shopify_client_id |
Shopify |
Client identifier for analytics |
Performance |
~1 year |
|
_ga |
Google Analytics |
Distinguishes unique users |
Performance |
2 years |
|
_ga_C8CHDJGB89 |
Google Analytics 4 |
Persists session state |
Performance |
2 years |
|
_cs_id, _cs_c, _cs_s |
Contentsquare |
Session replay / UX behaviour analytics |
Performance |
~1 year |
|
_fbp |
Meta |
Ad targeting and campaign measurement |
Advertising |
90 days |
|
_shopify_marketing |
Shopify |
Marketing attribution |
Advertising |
~1 year |
|
__kla_id |
Klaviyo |
Email personalisation, abandoned cart tracking |
Functionality |
~1 year |
You can manage your cookie preferences at any time through our cookie consent banner or settings tool. You can also control cookies through your browser settings. Please note that blocking essential cookies may affect the functionality of the Website.
We allow certain third-party service providers, such as analytics companies and advertisers (including Meta and Google), to place cookies on your device, subject to your consent. These third parties may use cookies to collect information about your online activities across different websites and over time, in accordance with their own privacy policies.
We may update this Cookie Policy from time to time. Any changes will be posted on this page, with the updated date indicated at the top of the policy.
If you have any questions about our Cookie Policy, please contact us at hello@allplants.com.
