Terms of Service
allplants.com — Website Terms of Use and Terms & Conditions of Sale
Last Updated: 03/08/26
Welcome to allplants.com (the "Website" / "Store"). These Terms of Service govern your access to and use of the Website, and your purchase of products from us. By using the Website or placing an order, you agree to comply with and be bound by these Terms. Our products are frozen ready meals, delivered by courier and packed with dry ice.
The Website is operated by M&E Mills Chilled Manufacturing Ltd, trading as "all plants", a company registered in England and Wales under company number 15776059. Our registered office is at 3rd Floor The Coade, 98 Vauxhall Walk, London, United Kingdom, SE11 5EL.
You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use and enjoyment of, the Website by any third party.
Some features of the Website may require you to register for an account. If you register, you agree to:
● Provide accurate and complete information
● Keep your login credentials confidential
● Notify us immediately of any unauthorized use of your account
Prices and availability are subject to change without notice. All prices are listed in GBP and include delivery to your door, so there are no additional delivery charges at checkout.
To place an order, select the items you wish to purchase, ensuring you meet the minimum order value criteria, and proceed to checkout. Payment must be made through the payment methods provided on the Store. By placing an order, you confirm that the payment information you provide is accurate and complete.
Once your order is placed, you will receive an order confirmation email. This email confirms we have received your order but does not constitute our acceptance of it. We reserve the right to refuse or cancel an order for reasons such as product availability or payment issues.
We deliver via DPD courier every Monday. Delivery is included in the price you pay at checkout, with no additional delivery charges.
The deadline for placing an order for delivery on Monday is 7pm on the preceding Saturday. For example, for an order to be delivered on Monday 15th September, your order must be placed by 7pm on Saturday 13th September. An order placed after this deadline (e.g. on Sunday 14th September) will be delivered on the following Monday (22nd September).
Full details on delivery areas, deadlines, and receiving your delivery are set out in our separate Shipping policy, which forms part of these Terms.
While we work with a reputable courier partner, delivery timescales are estimates and not guaranteed. We are not liable for delays caused by circumstances outside our reasonable control, but we will always do our best to help resolve any delivery issues you experience.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the standard 14-day cancellation right does not apply to goods that are made to order, perishable, or liable to deteriorate rapidly — which includes our frozen meal products. This means the statutory 'cooling-off' cancellation right does not apply once your order has been dispatched.
However, you may cancel your order free of charge at any point before it has been packed or shipped, by contacting our customer service team at hello@allplants.com. Once an order has been packed or shipped, we will not be able to cancel it.
Due to the perishable, frozen nature of our products, we are not able to offer returns for change of mind.
This does not affect your statutory rights. If your order arrives faulty, damaged, or not as described, you are entitled to a refund, replacement, or repair under the Consumer Rights Act 2015. Please contact us at hello@allplants.com with details and, where possible, photos of the issue, and we will resolve this promptly. Full details are also set out in our separate Return and Refund policy.
By submitting any content (e.g., comments, reviews, or uploads) to the Website, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, and display such content on the Website and in our marketing, for as long as the content remains relevant to our business, or until you request its removal. You confirm that you own or have the necessary rights to submit such content.
All content on the Website, including text, graphics, logos, and images, is the property of M&E Mills Chilled Manufacturing Ltd, its holding company, or its subsidiaries, and is protected by copyright and other intellectual property laws. You may not copy, modify, distribute, or use any content from the Website without our permission.
You agree not to engage in any of the following activities:
● Upload or transmit harmful or unlawful content
● Use the Website to harass, defame, or harm others
● Attempt to gain unauthorized access to the Website or its systems, or interfere with its operation
The Website may contain links to third-party websites. These links are provided for convenience only, and we do not endorse or control these websites. We are not responsible for the content or practices of third-party sites.
To the fullest extent permitted by law, M&E Mills Chilled Manufacturing Ltd is not responsible for any direct, indirect, incidental, or consequential damages arising out of your use of, or inability to use, the Website. Our total liability for any claim relating to a purchase is limited to the amount you paid for the relevant product.
Nothing in these Terms excludes or limits our liability for:
● Death or personal injury caused by our negligence
● Fraud or fraudulent misrepresentation
● Any other liability which cannot be excluded or limited under applicable law, including your statutory rights as a consumer
Your use of the Website is also governed by our Privacy Policy and Cookie Policy, which outline how we collect, use, and protect your personal information.
If you have a complaint, please contact us in the first instance at hello@allplants.com so we can try to resolve it directly. If we are unable to resolve your complaint to your satisfaction, you may be entitled to refer it to an alternative dispute resolution (ADR) provider. A list of certified ADR bodies is available from the Chartered Trading Standards Institute at www.tradingstandards.uk or via www.gov.uk.
We reserve the right to suspend or terminate your access to the Website at any time, without notice, for any reason, including violations of these Terms.
We may update these Terms of Service from time to time. The revised version will be posted on this page with an updated "Last Updated" date.
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms of Service or your order, please contact us at hello@allplants.com.
